Customer Care, Warranty & Policies

 

 

Aland Irène Design

 

Aland Irène Design is committed to exceptional craftsmanship, transparent communication, and long-lasting relationships with our customers. Each piece is handcrafted with intention, care, and artistry. By placing an order, the buyer acknowledges and agrees to the following policies.

 

 

 

1. Production Timelines

 

 

All jewelry is handcrafted to order unless explicitly listed as Ready to Ship.

 

• Made-to-order items require up to 10 weeks for creation.

• Some pieces may be completed as quickly as 2 weeks, depending on demand and waitlists.

• Production timelines are estimates and may vary based on complexity and workload.

• Production time does not include shipping time.

 

 

Rush Orders:

If available, rush production may be arranged for a $250 CAD fee. Rush availability must be confirmed prior to purchase and is not guaranteed.

 

 

 

2. Shipping Methods & Insurance

 

 

Standard shipping is free on all orders and includes tracking.

 

Insurance is not included and must be requested before the order ships.

Insurance costs vary by destination and order value.

 

Aland Irène Design is not responsible for:

 

• Lost, stolen, or damaged packages

• Carrier delays or misrouting

• Incorrect or incomplete shipping addresses provided by the buyer

• Packages returned due to customs refusal

 

 

Buyers seeking full coverage must request insurance and signature confirmation prior to shipment.

 

 

 

3. International Customs, Duties & Brokerage Fees

 

 

International orders may be subject to import duties, VAT, taxes, or brokerage fees imposed by the destination country.

 

These fees are:

 

• Not included in your purchase

• Not included in shipping costs

• Not collected or remitted by Aland Irène Design

• The sole responsibility of the buyer

 

 

Customs delays do not qualify for cancellations, refunds, or chargebacks.

 

 

 

4. Returned Packages Due to Unpaid Fees

 

 

If a package is returned to Aland Irène Design because the buyer refused or failed to pay customs, import, or brokerage fees:

 

1. No refund will be issued for the item or original shipping costs.

2. The buyer must pay all re-shipping costs to have the item resent.

3. Re-shipping occurs only after all outstanding fees are paid in full.

4. If the buyer declines re-shipment, the item will be considered abandoned, with no refund provided.

 

 

 

 

5. Returns & Exchanges

 

 

Due to the handmade and custom nature of our jewelry, returns and refunds are not accepted.

 

 

Exchanges

 

 

Exchanges may be requested within 14 days of receipt, provided the item is returned in unworn, original condition.

 

Items showing wear may be subject to a 15% refurbishing fee.

Damage such as deep scratches, misshaping, bent settings, or chipped/lost gemstones will void exchange eligibility.

 

 

 

6. Custom & Made-to-Order Pieces

 

 

Custom designs and made-to-order jewelry are not eligible for return.

 

In rare and exceptional cases, an exchange may be considered only after discussion and evaluation of the piece.

Approval is not guaranteed and is at the sole discretion of Aland Irène Design.

 

 

 

7. Ring Sizing Policy

 

 

Aland Irène Design offers one complimentary ring sizing within the first 12 months of purchase, when structurally possible for the design.

 

Additional resizing or resizing after 12 months will incur a fee.

 

The buyer is responsible for all shipping and customs costs associated with sending the item for sizing.

 

 

 

8. Lifetime Cleaning

 

 

We are proud to offer lifetime complimentary professional cleaning and polishing.

 

No proof of purchase is required.

 

Shipping and any applicable customs fees are the buyer’s responsibility.

 

 

 

9. Lifetime Inspection

 

 

Annual inspections help maintain the structural integrity of your jewelry, especially gemstone settings.

 

Aland Irène Design offers free lifetime inspections.

No proof of purchase required.

 

Shipping and customs fees for inspection services are the buyer’s responsibility.

 

 

 

10. Diamonds & Gemstones

 

 

All diamonds and gemstones are excluded from warranty.

 

Natural gemstones, including diamonds, can chip, crack, scratch, and fade due to everyday wear, environmental exposure, and impact. These occurrences are considered normal wear and tear.

 

Gemstones vary significantly in hardness and durability; it is the buyer’s responsibility to research gemstone suitability for daily wear prior to purchase.

 

 

 

11. Shipping Responsibilities for Services

 

 

For all services—including warranty assessments, cleaning, polishing, inspection, and resizing—the buyer is responsible for:

 

• Shipping costs to send the item to the studio

• Shipping costs to return the item

• Any customs duties, taxes, or brokerage fees charged upon re-entry into Canada

 

 

Aland Irène Design is not responsible for packages lost, damaged, or stolen during transit.

Buyers are strongly encouraged to use trackable, insured shipping with signature confirmation.

 

 

 

12. Accuracy of Shipping Information

 

 

The buyer is responsible for providing accurate, complete shipping information.

Aland Irène Design is not liable for packages delayed, lost, or returned due to incorrect addresses.

 

Re-shipping fees will apply.

 

 

 

13. Acceptance of Terms

 

 

By purchasing from Aland Irène Design, the buyer acknowledges, understands, and agrees to all terms outlined in this Customer Care, Warranty & Policies document.

​